Thank you for shopping at Xtreme Shopping. We strive to ensure your satisfaction with every purchase. Please read our returns policy carefully to ensure a smooth process.

1. General Returns Process:

• Customers must request a return by sending an email to info@xtremeshopping.co.za.
• Once the email is received, customers will be directed on the next steps.
• Kindly use a traceable courier service when returning a product to us, as all returned products remain the responsibility of the customer until received by Xtreme Shopping. 

2. Change of Heart Returns:

• Customers have 7 days from the date of delivery to request a return for a product due to a change of heart.
• The product must be unused, unopened and in its original saleable condition/ packaging.
• If there is evidence of product use or modification, we reserve the right not to process a refund.
• Customers will be responsible for all shipping costs.
• The refund will exclude the initial and return shipping cost.

3. Damaged, Faulty, or Incorrect Products:

• Customers have 7 days from the date of delivery to request a return for a damaged, faulty, or incorrect product.
• In this instance, Xtreme Shopping will arrange for the product to be collected.
• If the product is available, we will replace it and ship it to the customer.
• If the product is not available, then we will issue a full refund.

4. Exclusions

No returns permitted on clearance sale products.

The following will not be regarded as defects:

• Faults resulting from normal wear and tear;
• Damage arising from negligence, user abuse or incorrect usage of the product;
• Damage arising from electrical surges or sea air corrosion;
• Damage arising a failure to adequately care for the product;
• Damage arising from unauthorized alterations to the product;
• Where the specifications of a product and its intended purpose, do not suit you;
• And in relation to unboxed deals or used products, any signs of handling and/or repackaging.

Non-Returnable Products:

• Products which comprise of food stuff, beverages or other goods intended for everyday consumption.
• Where the products are personalized or made according to the customers specifications.
• Where the products are perishable or will expire rapidly.
• Where wrong clothing or shoe sizes have been ordered.
• Where the products by reason of their nature cannot be returned.
• If audio, video recordings or any form of computer software are either used or if the seal on the storage media is broken.
• The sale of reading material regardless of its form.

We appreciate your understanding and cooperation in adhering to our returns policy. If you have any questions or concerns, please don’t hesitate to contact us at info@xtremeshopping.co.za.

Thank you for choosing Xtreme Shopping.